Return and Exchange Policy

At Tiny Lumi, we want you to be satisfied with your purchase. Please review our policy below to understand how we handle defective or damaged products.

No Returns or Refunds

Tiny Lumi does not offer returns or refunds. However, we offer exchanges for items that arrive broken, defective, damaged, or not functioning properly, subject to the conditions outlined below.

Exchange Eligibility

To qualify for an exchange, your item must meet the following requirements:

• The item must be broken, defective, damaged, or not working properly.

• You must contact us within 30 days of receiving your product.

• You must provide clear photo or video evidence showing the issue.

• You must include your order number and a description of the problem.

We reserve the right to deny exchange requests that do not meet these requirements or lack sufficient evidence.

How to Request an Exchange

To request an exchange, please follow these steps:

1. Email us at tinylumisupport@gmail.com within 30 days of receiving your product.

2. Include your order number and explain the issue with your item.

3. Attach clear photos or a video demonstrating the damage, defect, or malfunction.

4. Wait for our team to review your request and provide further instructions.

Please contact us before shipping any item back. Unauthorized shipments may not be accepted.

Exchange Processing

Once your request has been reviewed and approved, we will contact you with instructions for your exchange. Replacement items will be arranged after approval, subject to availability.

Tiny Lumi does not offer cash refunds, partial refunds, or refunds to the original payment method under this policy.

Handling Disputes

If a customer opens a dispute or chargeback through their bank or payment provider without first contacting Tiny Lumi, we reserve the right to:

• Deny future service.

• Block future purchases.

• Provide supporting evidence, including order confirmations, tracking details, and communication records, to dispute the claim.

We strongly encourage customers to contact us first so we can work toward resolving any issues quickly and fairly.

Preventing Policy Abuse

To ensure fair treatment for all customers:

• Photo or video evidence is required for every exchange request.

• Only one exchange request per item will be accepted.

• We reserve the right to deny requests that appear fraudulent or do not meet the conditions of this policy.

Need Help?

If you have questions or need assistance with your order, please contact our customer support team at tinylumisupport@gmail.com.

Thank you for shopping with Tiny Lumi. We appreciate your support!