Shipping policy

Thank you for shopping with Tiny Lumi! Below is everything you need to know about how we handle shipping within the United States.

1. Processing Time

All orders are processed within 1–3 business days after your order is placed.

Orders are not processed on weekends or holidays.

If we experience a high volume of orders, processing may take slightly longer. We will do our best to prepare and ship your order as quickly as possible.

2. Delivery Time

After the processing period, typical delivery time to U.S. addresses is 5–10 business days, excluding processing time.

During peak seasons or periods of high demand, slight delays may occur due to carrier volume, weather conditions, or other unforeseen circumstances.

Please note that delivery times are estimates and are not guaranteed.

3. Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number so you can monitor your package's progress.

Please allow some time for tracking information to update after your order ships.

4. Shipping Delays and Issues

While we strive to meet estimated delivery timelines, delays may occur due to:

  • High demand during holidays or peak shopping seasons.

  • Severe weather conditions or carrier disruptions.

  • High order volumes.

  • Other unforeseen circumstances beyond our control.

If your package is delayed or has not arrived within the estimated delivery timeframe, please contact us at tinylumisupport@gmail.com with your order number. We will do our best to assist you and resolve the issue as quickly as possible.

5. Incorrect Shipping Information

Please double-check your shipping address and contact information before completing your purchase.

If you notice an error in your shipping information, email us immediately at tinylumisupport@gmail.com.

We will do our best to correct the information before your order ships. However, once a package has been shipped, we may not be able to change the delivery address. Additional shipping charges may apply if reshipment is necessary.

6. Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, we recommend taking the following steps:

  • Check around your delivery location, mailbox, porch, or other designated delivery areas.

  • Ask household members or neighbors if they accepted the package.

  • Contact the shipping carrier to report the issue and request an investigation.

  • Contact us at tinylumisupport@gmail.com with your order number so we can do our best to assist you.

Although we cannot guarantee the recovery of lost or stolen packages, we will make reasonable efforts to help resolve the issue.

7. Contact Us

If you have any questions about our shipping policy or need assistance with an order, please contact us at:

Tiny Lumi Customer Support

Email: tinylumisupport@gmail.com

Thank you for shopping with Tiny Lumi! We appreciate your support and look forward to serving you.